Terms of service

Terms of Service

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Last Updated: 15 November 2026

1. Introduction

Welcome to Cartreo!

These Terms of Service govern your access to and use of our website, https://cartreo.in, and the products and services offered through it.

By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

3. Products and Descriptions

Cartreo offers home decor, room decor, kitchen accessories, decorative lighting and everyday home essentials.

We make reasonable efforts to display accurate product descriptions, images, specifications and prices.

However:

  • Actual product colours may vary slightly due to screen settings.
  • Product dimensions and specifications are provided to help customers make informed decisions.
  • Product availability may change without prior notice.

We reserve the right to correct genuine listing errors.

4. Pricing and Payments

All product prices are displayed in Indian Rupees (INR), unless stated otherwise.

  • Prices may change without prior notice.
  • Applicable shipping charges and taxes will be displayed where required during checkout.
  • Orders are subject to successful payment confirmation.
  • We reserve the right to investigate suspicious or potentially fraudulent transactions.

5. Orders and Acceptance

Placing an order does not automatically guarantee acceptance.

Cartreo reserves the right to reject or cancel an order where reasonably necessary, including cases involving incorrect pricing, stock unavailability, suspected fraud or inaccurate order information.

If payment has already been received for a cancelled order, an applicable refund will be processed.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated time displayed at checkout or communicated to customers.

Delivery timelines are estimates and may vary due to:

  • Courier delays.
  • Weather conditions.
  • Regional restrictions.
  • Unexpected logistical issues.

Customers must provide accurate shipping information.

Please refer to our Shipping Policy for further details.

7. Returns, Refunds and Exchanges

Our Return & Refund Policy explains the conditions and procedures for eligible returns, refunds and exchanges.

Customers are encouraged to review that policy before placing an order.

Nothing in these Terms limits any consumer rights available under applicable Indian law.

8. Intellectual Property

All original content on Cartreo, including our brand name, logo, website design, graphics, text and original product photography, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use our original content without prior written permission, except where permitted by law.

9. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt unauthorised access to our website or systems.
  • Submit false or misleading information.
  • Interfere with website functionality.
  • Use our content or brand identity without permission.
  • Engage in fraudulent purchasing activities.

10. Third-Party Services

Our website may use third-party services, including Shopify, payment gateways, analytics providers and shipping partners.

Your use of those services may also be subject to their respective terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Cartreo shall not be responsible for indirect or incidental losses arising from temporary website interruptions or third-party service failures.

Nothing in this section excludes liability that cannot legally be excluded, including applicable consumer protection rights.

12. Privacy

Your personal information is handled according to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your information.

13. Changes to These Terms

Cartreo reserves the right to update these Terms of Service when necessary.

Changes will be published on this page with a revised Last Updated date.

Continued use of our website after changes take effect will be subject to the updated terms, to the extent permitted by law.

14. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes will be handled by the appropriate courts or authorities having jurisdiction under applicable Indian law.

15. Contact Information

For questions or assistance regarding these Terms of Service, contact us:

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Cartreo – Making Every Space Feel Like Home.