Refund policy

Return & Refund Policy

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Last Updated: 15 November 2026

1. Our Return Policy

At Cartreo, customer satisfaction matters to us. We want every purchase to make your home feel special.

We accept eligible return requests within 7 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.
  • Original packaging, accessories and tags must be included.
  • Customers must provide their order ID and proof of purchase.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share your order ID and clear photos or videos of the issue.
  • Our team will review your request and arrange an eligible replacement or refund.

Cartreo will cover applicable return shipping costs for verified damaged, defective or incorrect products.

3. Non-Returnable Products

Returns may not be accepted for:

  • Products damaged through customer misuse.
  • Used or altered products.
  • Products returned without their original accessories or packaging.
  • Items clearly marked as non-returnable, subject to applicable consumer rights.

4. Refund Process

Once your return is approved and inspected:

  • Refunds will be initiated to the original payment method.
  • Refund processing generally takes 5–10 business days, depending on the payment provider.
  • Shipping charges may not be refundable unless applicable law requires otherwise or the return is due to our error.

5. Order Cancellation

Orders can be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible. Please contact our support team for assistance.

6. Exchanges

Eligible products may be exchanged depending on stock availability.

Contact our support team with your order details to request an exchange.

7. Contact Us

For return, refund, exchange or cancellation requests:

Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

We appreciate your trust in Cartreo. Thank you for shopping with us!