Shipping policy

Shipping Policy

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Last Updated: 15 November 2026

1. Introduction

Thank you for shopping with Cartreo!

We aim to deliver your favourite home decor, room decor, kitchen accessories and everyday essentials safely and conveniently.

This Shipping Policy explains how we process, dispatch and deliver your orders across India.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Processing times may vary during festive seasons, sales or periods of high demand.

You will receive an order confirmation once your purchase is successfully placed.

3. Shipping and Delivery Time

Our estimated delivery timelines are:

  • Local deliveries: 2–5 business days.
  • Major cities: 3–7 business days.
  • Other locations across India: 5–10 business days.

These are estimated timelines and may vary depending on your delivery location, courier availability and external circumstances.

4. Shipping Charges

  • Applicable shipping charges will be displayed during checkout.
  • Shipping charges may vary depending on delivery location, order weight and courier service.
  • Any free-shipping offers will be communicated through our website or promotional campaigns.

Customers will be able to review applicable shipping charges before completing their purchase.

5. Order Tracking

Once your order has been dispatched:

  • You may receive a shipping confirmation.
  • Tracking information will be shared when available.
  • You can use the tracking details provided to follow your shipment.

If tracking information is unavailable or not updating, contact our support team.

6. Delivery Information

Customers are responsible for providing accurate delivery details, including:

  • Full name.
  • Complete shipping address.
  • Correct PIN code.
  • Active contact number.

Cartreo cannot guarantee successful delivery when incorrect or incomplete information is provided.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occur due to:

  • Weather conditions.
  • Courier service disruptions.
  • Public holidays.
  • Regional restrictions.
  • Unexpected logistical circumstances.

If your order appears delayed or lost, please contact us. We will coordinate with the delivery partner and assist you.

8. Damaged Packages

If your package arrives visibly damaged:

  • Take photographs of the package and product.
  • Keep the original packaging.
  • Contact us within 48 hours of delivery.
  • Provide your order ID and supporting photographs.

Our team will review the issue and assist according to our Return & Refund Policy.

9. International Shipping

Currently, Cartreo primarily focuses on deliveries within India.

International shipping availability, if introduced, will be communicated separately through our website.

10. Contact Information

For shipping-related questions, tracking assistance or delivery concerns, contact:

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Thank you for choosing Cartreo.

Cartreo – Making Every Space Feel Like Home.