Privacy policy

Privacy Policy

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Last Updated: 15 November 2026

1. Introduction

Welcome to Cartreo!

Your privacy is important to us. This Privacy Policy explains how Cartreo collects, uses, stores and protects your personal information when you visit our website or make a purchase.

By using our website, you acknowledge the practices described in this policy.

2. Information We Collect

When you visit or shop on Cartreo, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address

Order Information

  • Products purchased
  • Order history
  • Transaction and payment status

Technical Information

  • IP address
  • Browser and device information
  • Website usage and browsing activity
  • Cookies and similar technologies

We collect only information reasonably necessary to operate our store and provide our services.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders.
  • Confirm purchases and send order updates.
  • Respond to customer enquiries.
  • Process eligible returns, refunds and exchanges.
  • Improve our website and shopping experience.
  • Prevent fraudulent transactions and protect our store.
  • Send promotional messages where you have agreed to receive them.

4. Payment Information

Payments made through Cartreo may be processed by third-party payment providers.

Cartreo does not intend to store your complete card number, CVV or banking passwords.

Payment providers process payment information according to their own privacy and security policies.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember shopping cart items.
  • Improve website functionality.
  • Understand visitor behaviour.
  • Analyse website performance.
  • Provide relevant marketing where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers, including:

  • Payment gateways for processing transactions.
  • Shipping and delivery partners.
  • Shopify and other website service providers.
  • Analytics and marketing providers, where enabled.
  • Government authorities when legally required.

These parties receive information only as needed for their respective services or legal obligations.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no online system can guarantee complete security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with applicable laws and resolve disputes.

When information is no longer required, we take appropriate steps to delete or anonymise it, subject to legal retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of information.
  • Withdraw consent where consent is the basis for processing.
  • Raise concerns about how your information is used.

To make a request, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Cartreo is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before sharing personal information.

11. Children’s Privacy

Cartreo does not knowingly seek to collect personal information from children without the legally required parental consent.

If you believe that a child’s personal information has been collected improperly, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or applicable laws.

Any updates will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact us:

Brand: Cartreo
Website: https://cartreo.in
Email: cartreostore.in@gmail.com
Instagram: @cartreo.in

Cartreo – Making Every Space Feel Like Home.